Refunds & Returns

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email or send a message on social media with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 14 days after dispatch can only be replaced and not refunded.

How to return

If you have received a faulty or incorrect item, please contact our customer service team as soon as possible with your order number, a description of the issue and photographic evidence. Please do not return any faulty items unless advised to do so by customer service.

[WE ONLY OFFER REFUND OR EXCHANGES FOR CERTAIN PRODUCTS BECAUSE OF PRODUCTION & HIGH DEMAND]

Exchanges

We currently only offer exchanges for a different size.

Need help?

Contact Bando Baby customer support at info@bandobaby.com for questions related to refunds and returns. Alternatively, fill in the form below and we will respond within 24 hours.

You can also get in touch through our Facebook, Instagram and Snapchat.